Hakuna enables STIHL to bundle service packages into B2B equipment leases and sales

STIHL is a renowned manufacturer specializing in the development and production of premium motorized equipment designed for various professional applications including forestry operations, gardening projects, landscaping services, and construction work. Since 1926, as world's leading manufacturer of chainsaws, they’re setting standards for quality and innovation for almost 100 years. Other products in their portfolio include hedge trimmers, high-pressure cleaners, compressors, water pumps and many more.

Many professionals rely on STIHL products for their work, often renting equipment directly from STIHL dealers. Since these tools see daily use and their performance is crucial, quick access to maintenance and repairs is essential for STIHL’s professional customers. Any equipment downtime can significantly impact business operations and costs.

Through a strategic partnership with Hakuna, STIHL has added comprehensive service packages, tailored to the needs of professional users, to all equipment leases and sales in Germany.

Comprehensive care for professional equipment

STIHL Service Plus packages for leased and sold goods offer clear advantages to customers. They make repair and maintenance costs more predictable and transparent while maximizing equipment uptime. Customers receive comprehensive protection covering damage and theft, plus free annual equipment inspections. Another key benefit is the temporary replacement program—when equipment needs warranty work or repairs, customers receive a loaner device, ensuring their business operations continue without interruption.

 With STIHL Service Plus for leased and sold devices, customers enjoy:

• Lower, more transparent repair and maintenance costs
• Maintained productivity with minimal downtime thanks to loaner devices provided during repairs
• Comprehensive coverage against damage, theft and technical defects
• Free annual inspections for up to 36 months

Seamless integration for dealers

STIHL Service Plus benefits dealers just as much as end customers, as Hakuna's tools and processes optimize both sales and aftercare.

Hakuna Assist has streamlined the process of enrolling customers in these service packages. Using our intuitive online sales tool, dealers can register customers with just a few clicks. Managing service cases is just as simple. Dealers can document and report all equipment care — from routine inspections and maintenance to damage assessments and claims — on site with customers using Hakuna's purpose-built tools. The optimized process offers step-by-step guidance, eliminates complex login procedures, and provides instant responses for swift service delivery.

Digital-first service excellence

Through its partnership with Hakuna, STIHL has transformed its service delivery into a digital-first experience—creating significant value for dealers and customers while setting new industry standards. STIHL Service Plus reinforces the company's leadership in professional equipment solutions, allowing B2B customers to focus on what truly matters: running their businesses efficiently and profitably.

About Hakuna

Hakuna is a product protection specialist. With their end-to-end technology platform and a strong network of insurance partners, they provide merchants with everything they need to develop their own multichannel product protection programs for their European retail businesses.

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