We've got you covered
We protect the products you buy, so you can enjoy them with full peace of mind.

It’s straightforward

We put together protection plans with coverage you’ll actually need and use clear, easy-to-understand language to describe them.

The right protection for your products
Transparent terms & conditions
Consistent exclusions & deductibles

It’s easy

Getting the best protection for your product is simple, no matter where or how you're shopping.

Available where you shop
No additional registration
Protection when you need it

It’s hassle-free

With immediate online support and quick solutions, we take the hassle out of dealing with broken or stolen products.

Easy claims process
100% paperless system
Great customer support
Fast resolution

Hakuna is good for you and the planet

We repair first whenever possible, which means you can use your products for longer while reducing material demand and preventing waste.

Repair first policy
Longer product lifecycle
Reduction of material demand & waste

Here’s how it works

Add Hakuna protection to your product

Whenever you shop from one of our partners, you’ll have the option to add Hakuna to the product(s) you’re purchasing, or in some cases, to products you’ve already purchased. Just check out like you usually would, and we’ll send you an email with your contract.

Enjoy your product

We’ve got you covered so you can enjoy your product without a care in the world!

Something wrong? File a claim!

Our claims chat will take you through the entire process in a flash. You won’t need to fill out any paperwork or deal with red tape. We’ll let you know what comes next.
File a claim

Get back on track in a few days

We’ll make sure that you can get back to enjoying your product ASAP. Depending on the issue, we’ll either repair your product or reimburse you for it.

Frequently asked questions

How do I get Hakuna product protection?

Hakuna enables merchants to offer Hakuna-powered product protection to customers like you in a variety of ways. To get our protection, just shop from one of our partner merchants.

What happens after I purchase a Hakuna-powered product protection plan?

After you purchase Hakuna-powered product protection, we'll send you an email confirming your purchase. Then, once the protected product is shipped, we'll send you another email with your insurance policy. If you purchased product protection post-purchase (i.e., for a product that you already own), this email will be sent out immediately after the order confirmation one.

Where can I find more information about my protection plan?

For more information about your protection plan, refer to the General Insurance Conditions, which are available wherever protection is sold and sent to you by email once you purchase product protection. If you still have questions, please get in touch with us.

I have a question about my order / the product I purchased, who should I talk to?

Hakuna is happy to help you with any inquiries relating to product protection. For all other matters, such as shipping times or product returns, please contact the merchant you purchased your product from directly.

What happens if I return my product?

If you return your product to the merchant, your coverage will be automatically canceled and refunded.

What happens if I exchange my product?

Your protection plan can only be transferred to a new product if it is exchanged under the statutory warranty or guarantee. In all other exchange cases, your initial protection plan will be canceled and refunded. To secure product protection for your new product, remember to request it from the merchant during the exchange process.

What happens if I sell my product?

That depends! Some protection plans can be transferred to the new owner and some can’t be. Check the General Insurance Conditions for more information about the transfer conditions for your specific protection plan.

How do I file a claim?

To file a claim with Hakuna, you can use our claims chat or send a short email with a description of the problem to claims@hellohakuna.com.

What information / evidence do I need to file a claim?

To file a claim, you’ll need to tell us your email, the product, and a short description of the problem. In some cases, you may be asked to provide additional materials, like pictures or a police report.

What happens once I file a claim?

We’ll let you know whether or not the damage you reported is covered by your protection plan within 24 hours. Once your claim has been accepted, we'll send your a confirmation email detailing the next steps.

What do you do with damaged products?

Sustainability is important to us, so we repair damaged products first, whenever possible. If repair isn’t an option, we’ll either replace your product or refund you for it. No matter how your claim is resolved, we’ll make sure that you have a working product back in your hands as soon as possible.

Can I cancel my product protection?

Yes, you can! You can always cancel within 14 days of signing up for Hakuna-powered product protection.

After that, it depends since some protection plans are annual subscriptions, and some aren’t. If your protection plan isn't an annual subscription, you won’t need to cancel your product protection. It will expire automatically once the defined coverage period ends. If your protection plan is an annual subscription, you can cancel your subscription with us during the cancellation period to stop it from being renewed. Just send us an email to let us know that you don't want it to continue.

You will always find a full description of the protection including subscription details in the General Insurance Conditions, but if you’re unsure about your coverage period or subscription, please get in touch with us.

Any other questions? We’re here to help!

Get in touch