We've got you covered!

We protect the products you buy, so you can enjoy them with full peace of mind.
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You’ll love Hakuna product protection

It’s straightforward

We put together protection plans with coverage you’ll actually need and use clear, easy-to-understand language to describe them.

The right protection for your products
Transparent terms & conditions
Consistent exclusions & deductibles

It’s easy

Getting the best protection for your product is as simple as checking a box. Once you do, your protection will start as soon as you get your product.

One click & one transaction
No additional registration
Immediate protection

It’s hassle-free

With immediate online support and quick solutions, we take the hassle out of dealing with broken or stolen products.

Easy claims process
100% paperless system
Great customer support
Fast resolution

Hakuna is good for you and the planet

We repair first whenever possible, which means you can use your products for longer while reducing material demand and preventing waste.

Here’s how it works

STEP 1

Add Hakuna protection to your purchase

You can add Hakuna to your purchase whenever you shop from one of our partners. Just check out like you usually would, and we’ll send you an email with your contract.
STEP 2

Enjoy your product

We’ve got you covered so you can enjoy your product without a care in the world!
STEP 3

Something wrong? File a claim!

Our claims chat will take you through the entire process in a flash. You won’t need to fill out any paperwork or deal with red tape. We’ll let you know what comes next.
File a claim
STEP 4

Get back on track in a few days

We’ll make sure that you can get back to enjoying your product ASAP. Depending on the issue, we’ll either repair your product or reimburse you for it.

Frequently asked questions

How do I get Hakuna product protection?

You can add our product protection to your purchase whenever you shop from one of our partner merchants. Just check out like you normally would, and we’ll send you an email with your contract.

Does Hakuna cover accidental damage?

Yes, we do! Both hakuna.kasko and hakuna.care include coverage for accidental damage from handling (ADH).

You will always find a full description of the protection wherever our protection is sold, but if you’re unsure about your coverage, get in touch with us.

How do I file a claim?

To file a claim, you can use our virtual claims specialist, Paul. He’ll just need your email, and a short description of the problem.

How are claims handled?

Sustainability is important to us, so we repair first, whenever possible. If repair isn’t an option, we’ll replace or refund the product. No matter how your claim is resolved, we’ll make sure that you have a working product back in your hands as soon as possible.

What happens if I return my product?

If you return your product, your coverage will be canceled automatically and you’ll get a full refund for it.

How do I cancel my product protection?

You can always cancel within 30 days of signing up for Hakuna.

After that, it depends since some of our protection plans are annual subscriptions, and some aren’t. If your protection plan isn't an annual subscription, you won’t need to cancel your product protection. It will expire automatically at the end of the defined coverage period. If your protection plan is an annual subscription, you can cancel your subscription with us during the cancellation period to stop it from being renewed. Just send us an email to let us know that you don't want it to continue. Don't worry about the deadline though, we'll send you an email reminder before it renews!

You will always find a full description of the protection (including subscription details) wherever our protection is sold, but if you’re unsure about your coverage period or subscription, get in touch with us.

Who is the risk carrier?

We work with a network of first-class insurance companies that act as risk carriers for our protection plans. That way, we can develop optimized protection plans for all of the products that you buy.

Any other questions?
We’re here to help!

Get in touch