We put together protection plans with coverage you’ll actually need and use clear, easy-to-understand language to describe them.
Getting the best protection for your product is simple, no matter where or how you're shopping.
With immediate online support and quick solutions, we take the hassle out of dealing with broken or stolen products.
We repair first whenever possible, which means you can use your products for longer while reducing material demand and preventing waste.
You can add our product protection to your purchase whenever you shop from one of our partner merchants. Just check out like you normally would, and we’ll send you an email with your contract.
Yes, we do! Both hakuna.kasko and hakuna.care include coverage for accidental damage from handling (ADH).
You will always find a full description of the protection wherever our protection is sold, but if you’re unsure about your coverage, get in touch with us.
To file a claim, you can use our virtual claims specialist, Paul. He’ll just need your email, and a short description of the problem.
Sustainability is important to us, so we repair first, whenever possible. If repair isn’t an option, we’ll replace or refund the product. No matter how your claim is resolved, we’ll make sure that you have a working product back in your hands as soon as possible.
If you return your product, your coverage will be canceled automatically and you’ll get a full refund for it.
You can always cancel within 14 days of signing up for Hakuna.
After that, it depends since some of our protection plans are annual subscriptions, and some aren’t. If your protection plan isn't an annual subscription, you won’t need to cancel your product protection. It will expire automatically at the end of the defined coverage period. If your protection plan is an annual subscription, you can cancel your subscription with us during the cancellation period to stop it from being renewed. Just send us an email to let us know that you don't want it to continue. Don't worry about the deadline though, we'll send you an email reminder before it renews!
You will always find a full description of the protection (including subscription details) wherever our protection is sold, but if you’re unsure about your coverage period or subscription, get in touch with us.
We work with a network of first-class insurance companies that act as risk carriers for our protection plans. That way, we can develop optimized protection plans for all of the products that you buy.