Product protection opens up cross-selling opportunities for merchants of all sizes and industries.
and many more
Tim-Hendrik Meyer | CEO
In-store? At checkout? Post-purchase? It doesn’t matter! You can sell Hakuna product protection online and offline, at any stage of the customer journey for a consistent omnichannel experience.
The European market is complex. With Hakuna, you can sell product protection all over Europe without worrying about different languages, regulations, or consumer preferences. We take care of all of that for you.
We've got you covered. No matter what products you sell, or who you’re selling them to.
You can sell Hakuna product protection in your online store, offline at the point of sale, via your customer service team, or in post-purchase campaigns.
Most likely, yes. We can cover just about anything non-consumable.
We have the right protection for each of your products! We offer protection plans with extended warranty protection and accidental damage protection as well as a combination of both.
Hakuna is 100% free of charge for merchants. There are no integration or service fees.
As our partner, you receive a commission on every protection plan you sell.
We collect a small fee on every protection plan sold.
That depends on your preferred setup! We can take care of the entire claims process for you, or your support team can get involved. Either way, your customers will get best-in-class service every time.
You can decide how you’d like claims to be resolved (repair by you, repair by one of our partners, replacement or refund). Once a claim is verified, we’ll initiate your preferred resolution right away so that customers get a working product back in their hands within 3-4 days.
We work with a network of first-class insurance companies that act as risk carriers for our protection plans. That way, we can develop optimized protection plans for all of the products that you sell.