Give your customers peace of mind that future product issues will be resolved positively.
Customer experience
Instant piece of mind
Hakuna makes sure your customers have easy access to the support they need when the unexpected happens.
Step 1
Add product protection
Customers can add product protection to products they’re purchasing or have already purchased wherever they interact with your retail business.
Step 2
Get product issues resolved
Whenever they have an problem with their protected product, customers can file a claim with Hakuna in a few simple steps. We’ll ensure that their product gets repaired or replaced within days.
You can do it all with Hakuna
FULL flexibility
Create customized protection
Choose the terms, pricing, branding and design of your program, so that it’s completely optimized for your business.
Make product protection available for all of your products wherever you sell them. Online or offline, at any stage of the customer journey, Europe-wide.
Select the type(s) of protection, term length(s) and payment cycle(s) you want to offer. Hakuna will take care of regulatory approval, contract management, and policy creation and documentation for you.
Adjustable pricing
Choose your margin and fine-tune the final selling prices of your protection plans.
Flexible branding and design
Decide what you want to call your protection program, craft your own messaging, and apply your brand colours and design elements.
Adjust the inputs to find out how much extra commission revenue you can expect to earn with your Hakuna-powered product protection program.
Average product price
1000
€
# of sold products / month
50
Your estimated monthly commission
€
€
HAPPY PARTNERs
Here's what our partners have to say
“With Hakuna's platform, we can offer high-quality product protection to our customers throughout the customer journey — at any stage and on any channel. It's convenient for us and our customers.”
Lukas Zyla
CFO
“Hakuna's flexible platform and proactive support made them the perfect partner for Peloton in Europe. Together, we have created a product protection program that can truly go the distance.”
Charlie Gilmore
Senior Manager
“Thanks to Hakuna, we were able to establish a product protection program for our online store that can be scaled to other channels, like post-purchase email campaigns, whenever we’re ready.”
