Have questions?

Here are our answers to the most commonly asked questions. If we missed your question, send it to contact@hellohakuna.com.

For merchants

How much does Hakuna cost?

Hakuna is 100% free of charge for merchants. There are no additional costs.

How do I make money as a merchant?

As our partner, you receive a commission on every protection plan you sell.

How does Hakuna make money?

We collect a small service fee on every protection plan sold.

Can I add Hakuna to my existing shop system?

Yes, you can. Use our Frontend SDK or Shopify App, or develop your own integration with our modern REST API.

How long does the technical integration take?

Integration usually takes a couple of days. If you’re interested in learning more, get in touch with us.

Are my products eligible?

Most likely, yes. We can cover just about anything non-consumable. Arrange a demo with one of our experts to find out more.

What types of protection are available?

We offer extended warranties and accidental damage protection as well as a combination of both. We have the right protection for all of your product categories.

Who handles the claims?

We take care of the entire claims management process, ensuring that your customers have an exceptional claims experience every time.

Who is the risk carrier?

We work with a network of first-class insurance companies that act as risk carriers for our protection plans. That way, we can develop optimized protection plans for all of the products that you sell.

For customer

How do I get Hakuna product protection?

You can add our product protection to your purchase whenever you shop from one of our partner merchants. Just check out like you normally would, and we’ll send you an email with your contract.

Does Hakuna cover accidental damage?

Yes, we do! Both hakuna.kasko and hakuna.care include coverage for accidental damage from handling (ADH).

You will always find a full description of the protection wherever our protection is sold, but if you’re unsure about your coverage, get in touch with us.

How do I file a claim?

To file a claim, you can use our virtual claims specialist, Paul. He’ll just need your email, and a short description of the problem.

How are claims handled?

Sustainability is important to us, so we repair first, whenever possible. If repair isn’t an option, we’ll replace or refund the product. No matter how your claim is resolved, we’ll make sure that you have a working product back in your hands as soon as possible.

What happens if I return my product?

If you return your product, your coverage will be canceled automatically and you’ll get a full refund for it.

How do I cancel my product protection?

You can always cancel within 30 days of signing up for Hakuna.

After that, it depends since some of our protection plans are annual subscriptions, and some aren’t. If your protection plan isn't an annual subscription, you won’t need to cancel your product protection. It will expire automatically at the end of the defined coverage period. If your protection plan is an annual subscription, you can cancel your subscription with us during the cancellation period to stop it from being renewed. Just send us an email to let us know that you don't want it to continue. Don't worry about the deadline though, we'll send you an email reminder before it renews!

You will always find a full description of the protection (including subscription details) wherever our protection is sold, but if you’re unsure about your coverage period or subscription, get in touch with us.

Who is the risk carrier?

We work with a network of first-class insurance companies that act as risk carriers for our protection plans. That way, we can develop optimized protection plans for all of the products that you buy.