Post-purchase

Connect with your customers

Give your customers the opportunity to add the perfect protection plan to products they've already purchased, and deliver instant added value that strengthens your relationship.

Keep them coming back

Stay top of mind up to 2 years post-purchase. Revive your customer relationships and bring customers back into the purchase cycle with relevant product protection recommendations.

Unlock an additional revenue stream

We’ll pay you an attractive commission on every protection plan you sell. And with no integration or service fees for using Hakuna, that additional revenue will feed right into your profits.

Here’s how it works

STEP 1

Set up our Order feed

Set up our Order feed to share your orders with us so we know what your customers bought and when they bought it.

Read the docs

STEP 2

Define your campaign strategy

Choose which products we should cover, which type of protection we should offer on them, and when we should offer it to your customers. We’ll work with you to create your ideal post-purchase campaign.

Get started

STEP 3

Adjust the campaign's branding

Go with Hakuna branding or make it your own. You can adjust the name(s) and logo(s) of your protection plan(s), define your color scheme, provide us with a domain to use for any emails, and even change up the messaging. We’ll make sure everything fits seamlessly with your brand.

STEP 4

Watch post-purchase take off

We’ll use the order details that you share with us to create tailored product protection offers for each of your customers, which we’ll send them in personalized emails. From the email, they’ll be redirected to a conversion-optimized landing page with pre-filled checkout fields. To secure their product protection plan, all they have to do is enter and submit their payment information.

STEP 5

Earn additional revenue

To wrap up, we’ll email customers their insurance documents and transfer you a commission for every plan sold.

Ready to get started?

Get in touch

Frequently asked questions

What is the Order feed?

The Hakuna Order feed is the easiest way for you to create and manage Orders (and the protection products within them) on our platform. The only thing you'll need to do is share your Order data with us whenever an Order is created or updated. From there, we'll manage the Orders and connected protection plans for you.

Read more about the Order feed here.

When are the campaign emails sent out?

That depends on your campaign strategy, but we can send out a tailored product protection offer to your customers up to 2 years after they made their purchase.

Who sends the emails?

We’ll send out the emails, but if you want, we can send them from one of your domains.

Offer product protection post-purchase