Yes, you can. We have a range of solutions available, and we will work with you to find a setup that fits your existing shop system.
Integration usually takes a couple of days. If you’re interested in learning more, get in touch with us.
If you don't have an account yet, just get in touch with us. We'll send you an email with a link and a temporary password once your account has been set up. Click the link and use the temporary password to log in for the first time, then just update your password.
An Offer is a set of Hakuna product protection plans created for a specific product or product collection in your inventory, which you can offer to your customers as options.
Offers contain information about the Offer (i.e., when it was created, which product(s) it was created for), 1-3 protection plan options, optional marketing content, and links to the insurance documents.
You can use the protection plan options within an Offer to construct protection products and add them to your ERP system. Check out our docs for more information on how to do it.
An Order represents a customer's intent to purchase Hakuna product protection. It is created when a transaction in your store containing one or more protection plans is successfully completed.
The Hakuna Order feed is the easiest way for you to create and manage Orders (and the protection products within them) on our platform. The only thing you'll need to do is share your Order data with us whenever an Order is created or updated. From there, we'll manage the Orders and connected protection plans for you.
Read more about the Order feed here.
Yes, you are. As the designated payment handler, you'll be responsible for collecting all customer payments, and for refunding customers in case of returns or revocations. You’ll just need to make sure that you don’t charge VAT on any Hakuna protection products.
You can shape the customer journey as you see fit but for the highest attachment rates, we recommend displaying protection products on the product detail page (PDP), in the cart, and on the checkout page.